I never received my password reset?

Depending on your email client, your password reset can be sent to spam or to a category tab.

Here are a few tips to help locate or increase deliverability of your password reset:

  • Search your inbox for an email from info@alz.org.  
  • Check your spam or category tabs.
    • Gmail: Password resets may be sent to the Promotions tab.
    • Microsoft Outlook Mail: Password resets may be sent to the Focused tab.
  • Save info@alz.org as a contact in your address book then request another password reset here.

If you are still not receiving a password reset email, contact our support team and they can assist with manually resetting your password.


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